Customer Charter

Credit or Debit Card and Payment Information


Safe Shopping Guarantee

None of our customers
has reported fraudulent use of a credit or debit card as a result of purchases
made with us. We are so confident about the transaction security we offer on our
site that we back every purchase with a security guarantee.

  1. Our secure server software encrypts all your personal information including credit or
    debit card number, name and address. The encryption process takes the characters
    you enter and converts them into bits of code that are then securely transmitted
    over the Internet

  2. In the event of unauthorised use of your credit or debit card, most banks and card issuers
    either cover all the charges or may limit your liability to just £50.00.

  3. If your bank or card issuer holds you liable, Offshoreincorporate will cover your liability
    up to $50.00 provided that the unauthorised use of your credit or debit card
    resulted through no fault of your own from purchases made at Offshoreincorporate
    while using the secure server.

A Few Important Notes:

  • This guarantee
    only applies to credit or debit card purchases made using Offshoreincorporate’s
    secure server.

  • This guarantee
    covers a maximum liability of $50.00.

  • In the event
    of unauthorised use of your credit or debit card, you must notify your card
    provider in accordance with its reporting rules and procedures.

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If you have any grievances about us, we want to hear from you so we can improve
our service. Please e-mail us at and we will consider
your comments carefully.

Guarantee and Returns


Offshoreincorporate Ltd will issue a full refund or replacement of goods in all
instances where:

  • Documents are supplied to the wrong specification.
  • Documents are supplied damaged
  • The products ordered by you do not arrive within 14 days of the dispatch
    date within the UK, unless notified that delivery is delayed for speciality
    or custom products.
  • The products you have ordered are returned to Offshoreincorporate Ltd as
    undeliverable by the postal service. If goods are returned as undeliverable,
    we will endeavor to contact you by email for confirmation of the delivery
    address. If no reply is received within a reasonable period and in any event
    within 30 days of the return of the goods, then a refund will be made within
    30 days.
  • You may withdraw your order and terminate your agreement with us without
    stating any reason for doing so within 7 working days following the day your
    order is delivered to you ("the Return Period"). In the case of
    goods returned under your `cooling off` right, these must be returned undamaged
    and unused to qualify for a refund.
  • If products have already been despatched to you, you can still terminate the
    agreement – please contact us for a Return Merchandise Authorization (RMA).
    You must return all the products in the original packaging provided with them.
    Once we have the recieved the products, you will be issued a full refund,
  • Refunds will be limited to the maximum value of the original order, and
    will only be issued against the same credit or debit card account as supplied
    to pay for the goods. We reserve the right to proportionately reduce the level
    of the refund if only some of the original quantity of product is returned,
    or if it is clear that some of the products have been used.

We are not responsible for handling and shipping charges for returned products.

Offshoreincorporate Ltd may refuse to accept future orders from those who have
made previous claims for non-delivery of goods

Please first contact Customer Service via phone to receive a Return Merchandise
Authorization (RMA) number. Your RMA number must accompany all returned merchandise.
When returning an item to
Offshoreincorporate, please enclose your original invoice and a completed Return
Information Form

Return Address:




Payment Options
Accepted Credit and Debit Cards
We accept Visa/Delta/Electron, MasterCard/Eurocard denominated in USD as payment for orders.


We do not currently
sell or rent our list of customers to anyone.